WHAT IS MY MOVING DELIVERY WINDOW?
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Moving day has arrived! Your furniture and belongings are safely loaded on the moving truck…what happens next?Zip Moving & Storage gives customers a delivery window to anticipate the arrival of their belongings to their new home. The delivery window depends on many factors: distance of transit, inventory size, and season of the year, for example.
For long-distance moves, the delivery window ranges from 2 to 14 days.
WHAT FACTORS DETERMINE THE DELIVERY WINDOW
- Distance: The mileage between the origin and the destination greatly affects the estimated delivery window. Zip Moving & Storage follows the posted speed limits and the DOT regulations, which mandate a driver cannot exceed 8 hours of driving per day. Therefore, a long-distance move delivery window greatly depends on the distance to the destination.
- Size: A full truckload begins the journey right away. For efficiency, a half-full truck will stop at one or more other homes until the truck reaches capacity. A smaller shipment, therefore, has a wider delivery window.
- Season: The delivery window depends on the season of the year. The peak season is May September. During the peak season, the delivery window may be wider due to higher demand.
MOVING DELIVERY WINDOWS BASED ON MILEAGE
Zip Moving & Storage has two headquarters: Washington, DC, and Atlanta, Georgia. With two headquarters, Zip Moving & Storage can streamline the transit for customers’ moves.
See our delivery window estimates based on mileage below:
In some cases, a wide delivery window is not accepted by customers. If this is the case, Zip Moving & Storage recommends purchasing the guaranteed moving delivery service. Our expedited service will ensure customers receive their shipment faster, independent of shipment size.
LOCAL MOVES DELIVERY WINDOWS
Local moves do not require the shipment to travel as many miles as long-distance moves. As such, local move delivery windows are much narrower, with most local moves delivering same-day. One exception to this is when the customer is unable to receive the shipment on the same day.
WHAT DO I DO IF MY SHIPMENT IS LATE?
Our customer care department is at your disposal seven days a week:
8 am – 5 pm Monday – Friday
9 am – 5 pm Saturday and Sunday
Have your job number ready and give us a call at 855-047-6543, and we will answer any questions you might have.
Occasionally, unexpected circumstances occur on the road and a shipment is delayed. This is one of the many reasons why Zip Moving & Storage employs professional customer service representatives. The experts at Zip Moving & Storage aim to keep movers and clients on the same page at every stage of the move.
If a shipment is late, the customer is instructed to reach out via phone to contact their customer service representative.
Within minutes, the driver will be contacted to provide a status update on the delivery of the shipment. If a transit faces a long delay, the representative will work with the customer to coordinate new plans.
It is possible that movers will encounter inclement weather during your move. Zip Moving & Storage treats customer cargo with the utmost care. Trucks will slow down or stop, if necessary, to avoid damaging belongings and deliver your shipment safe and sound!
