HOW TO CANCEL A MOVE?
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How to Cancel a Move?
To cancel a move, follow these simple steps:
Reach out to us to inform us about changes to their plans and the need for cancellation via:
- Call
- Text
Later, we forward this information to our Customer Service team, streamlining the process. Typically, they inquire about the card’s expiration date and the final four digits, requesting only this information.
It’s important to contact us at least 5 days before your moving date. You will receive a refund if you contact us more than 5 days before the move.
Credits for the moving deposit are valid for 12 months from the date of cancellation.
If you provide notice of your cancellation more than 5 business days in advance, you will receive a full refund of your deposit.
REFUND AND CANCELLATION POLICY
Zip Moving & Storage understands that planning a move is a time-consuming process. Sometimes, things go differently than planned, and you must cancel your move.
Our policy states that deposits are non-refundable within 5 business days of the scheduled pick-up date (or the first possible delivery date if your move is long-distance).
HOW to reschedule a move
Rescheduling within 3 business days or less, but before the day of your move, Zip Moving and Storage will charge you a $240.00 rescheduling fee to the Credit Card on file.
Rescheduling the service on the day of the move will result in a charge of $600.00.
The move can be rescheduled as many times as needed. However, please bear in mind that each time the rescheduling is done within 3 business days or less, the same fee of $240 would be charged to the card on file.
On the day of the move:
- Rescheduling the service on the day of the move will cost $600.00.
- Canceling the service on the day of the move will result in charge of $600.00, and Zip Moving and Storage will keep the deposited amount by the shipper ($170.00).
HOW LONG DOES IT TAKE FOR THE DEPOSIT TO BE REFUNDED?
The refund will be issued to the card that was originally used to submit the payment. Please note that a minimum of 24 hours needs to pass after your original deposit payment before we can refund your deposit.
In some cases, a refund may be issued via UPS First Class check, in which case a team member will reach out to double-check the address you would be able to receive this check.
Customers with questions regarding refunds are urged to contact our customer service team.
You can contact us 7 days a week at 855-947-6543 or send an email to: info@zipmoving.us
